As the G7 Head of the Resourcing Operations Team, it was my job to ensure the compliant and smooth operation of recruitment into The Government Legal Department (GLD), His Majesties Crown Prosecution Service Inspectorate (HMCPSI) and The Attorney Generals Office (AGO).

• Responsible for ensuring end-to-end compliance with the Civil Service Recruitment Principles.
• Delivery of departmental priorities as set out by the Attorney General.
• Delivery of shared resourcing services to HMCPSI and AGO.
• Management of an end-to-end recruitment service and onboarding.
• Responsible for the delivery of innovative and cutting-edge enhancements to the recruitment service, all as a result of being focused on continuous improvement.
• Management of external suppliers, AMS/PSR, PeopleScout, Sellick Partners, Hayes.
• Management of complex recruitment, Legal Trainees, Legal Officers, Secondments in, Returners to the Civil Service, Managed Moves, Fixed Term Appointments, Conversion to permanency, and Exceptions.
• Management of a Resourcing Operations team of 12+ Hybrid workers across England.
• Forward planning to ensure continuity of service and delivery of workforce requirements.
• Provide insights to the senior leadership team of ongoing recruitment.
• Working closely to problem solve with Finance and external suppliers to deliver complex projects involving contingent labour and cross-charging.

As the G7 Resourcing Business partner, it was my job to head up the smooth nd rapid operation of recruitment into The AI Safety Institute (AISI).

AI is bringing about huge changes to society, and it is our job as a team to work out how Government should respond, from supporting responsible use of AI through hosting the first major international event, namely the AI Safety Summit (2023), to unleashing the major benefits it offers domestically and globally. It’s a once-in-a-generation moment and these roles will sit at the heart of the team.

The Prime Minister has established the new Frontier AI Taskforce to put the UK at the forefront of the development of frontier AI.

The Taskforce is envisaged to be a short term, 18-month project. The Taskforce has £100m of Government funding and will use this to address the safety of frontier AI, the capabilities required for the UK to remain at this frontier and the public sector use cases. In parallel, we are delivering on the commitments in the AI Regulation White Paper, published in March 2023, to establish a regulatory framework driving responsible and safe innovation.

As the lead of the agency's Onboarding & Induction team it is my job to ensure the overall smooth operation of new starter onboarding from the point of job offer(pre employment checks and contracting) through to the induction and subsequent hand over to a line manager, this process is in place across all areas of UKHSA.

My remit is to ensure that my team is able to take over at the final stages of recruitment, once references, contracts and security checks are complete. At this point my team begins the onboarding and induction of the new starter into the agency.

I was tasked with building the structure of onboarding, the new starter journey and how the service would look to both internal and external stakeholders.

• Building the process to ensure managers are fully supported in the onboarding and induction process, this included a central SharePoint site for information, drop-in show & tell sessions, booking process and status tracker to allow the managers to monitor the new starters onboarding progress

• Working closely with our partners in Recruitment, IT, Governance, Induction content designers, Facilitators to ensure a smooth process for new starters and to ensure we remain in a cycle of continuous improvement

• Monitoring and reporting to senior leadership the impact of onboarding in terms of manager time as well the financial savings for the agency from a centralised onboarding operation

• Managing the onboarding of new starters from English regions and response cells into  the organisation as part of the COVID-19 response

• Work with my management to discuss and agree the teams overarching KPI's then getting the team to agree localised ones with individual team members

• Coach, mentor and support my team to deliver a best in class service to all stakeholders

• Project planning and delivery of a new national onboarding process

• Ensure accurate and timely delivery of onboarding service elements

• Focused on process, seeking out optimisations and implementing optimisations

• Managing the onboarding of new starters from English regions and response cells into  the organisation as part of the COVID-19 response

• Liaising with key stakeholders on a daily basis around service delivery

• Management and grow a team of Client Onboarding Specialists
• Creating processes for a newly formed team that ensure maximum efficencies
• Quality Assurance checks to ensure customer tablets and online service is 100% working as expected
• Delivery of face to face and virtual customer training on the Ordamo Manager
• Ensure the prompt and organised delivery of the solution to our clients
• Report departments progress on a weekly basis to the Ordamo board

• Management of the departmental travel budget of £200K
• Management and completion of mandatory compliance tasks as required by the FCA
• Production of Multi-Currency Conversion (MCC) revenue and performance, manipulating the data and providing a monthly PowerPoint report to the European Leadership team for use at Board meetings
• Creation of the Dynamic Currency Conversion (DCC) team monthly PowerPoint presentation by manipulating data to producing a report focused on the department's revenue growth, face to face customer appointments, and trainee numbers for use by the European Leadership team at Board meetings
• The central point of contact for my team for the U.K and European sales managers and business development managers, providing strategic support and guidance on go to market
• Direct line management of up to 5 remote account managers in the U.K. and Europe, including recruitment justifications, induction training, mandatory training, daily tasking and supervision, monthly performance meetings, setting targets, annual appraisals and development plans
• Departmental point of contact for all data requests, advising on what the data means, agreeing what is required, ensuring compliance with process and procedures, and generating reports
• Team point of contact for complaints, salary, expenses, travel approval, payroll issues, appraisals and development plans
• Diary management:- scheduling of meetings and training, organising phone and video calls over various time-zones, arranging own travel, and that of new hires
• Strategic planning for the team and department, anticipating requirements of sales managers, ensuring all relevant analysis is ready for meetings and driving profitability
• Accountable for the delivery of data to the department for onward use with individual customers
• Preparation of Excel data every week for the department
• Ad hoc creation of PowerPoint presentations & slide shows
• Maintaining confidentiality when dealing with multiple different customers
• Internal department website development using Confluence and Sharepoint
• Managed annual compliance review and resubmission for approval for specific policy documents relating to high-risk activities

• Managing the IT requirements for the business ensuring that all IT processes and equipment optimise productivity
• Managing the booking of travel and accommodation for the Head Office as well as Field Teams within agreed budgets
• Supporting the reporting requirements of the Sales and Account Management teams by managing the Team Haven reporting system
• Production of the client report detailing the activities of the sales team and providing intelligence from the stores
• Supporting the Head Office team to log holidays and sickness of various Field Teams
• Regional Manager for the Field Teams, logging team members in for a shift, offering support, resolving attendance issues and conducting face-to-face compliance checks with the team across the U.K.
• Facilitating relationships between store colleagues and Field Team members at John Lewis and Currys PC World
• Liaising with finance regarding the management of promoter payroll

• Responsibility for the setup, maintenance and reporting of data to clients from the Team Haven field management system
• Delivery of granular and micro-detail that provides highlights and insights into Netgear’s market presence within Dixons, Staples, John Lewis and Maplin stores
• Managed brainstorming sessions to ensure that the whole team is on board and understand the clients’ requirements fully
• Delivered clear, concise and accurate information to the client, in line with the contract requirements
• Assessed the training requirements of stores and took action as required

• Ensuring prompt client payments and delivery of purchased wines
• Maintaining HMRC requirements for bonded stock
• Daily running of the U.K. business whilst the Hong Kong business was being setup
• Event management and logistics for all U.K events
• Stock tracking and management of more than £3M of Fine Wine
• Supplier relationship management